Drywall and foundation cracks: When to submit a claim for a Structural Warranty

Normal drywall cracking

While we try to get all the normal cracks from your house settling covered under the One Year Workmanship and Material Warranty. Over time, your house can expand and contract with the changes in the seasons that can cause more cracking after the first year. Below are photos of normal cracking that occurs from settlement. 

Seam crack  between two sheets of drywall.
Seam crack  between two sheets of drywall.
Seam crack between two sheets of drywall.
Seam crack between two sheets of drywall.
Corner bead cracking at the corners and caulking dried out in the crown molding. 
Corner bead cracking at the corners and caulking dried out in the crown molding. 
Corner bead cracking at the corners. 
Corner bead cracking at the corners. 
Corner bead cracking at the tray ceiling. 
Corner bead cracking at the tray ceiling. 

Normal concrete cracking 

Cracking in concrete is guaranteed. Below are photos of normal cracking you may see. 

Normal garage floor cracking. 
Normal garage floor cracking. 
Hairline cracking in the footing. 
Hairline cracking in the footing. 

When to submit a warranty claim

You will experience more than one of the items below in multiple areas of your home. 

  1. Abnormal drywall cracking
  2. Foundation separation horizontal or vertical greater than 1/4 inch
  3. Doors and/or windows will no longer open and close as they previously were
  4. Flooring buckling/tenting
  5. Brick cracking on the exterior
Decompression at the corners.
Decompression at the corners.
Decompression at the corners of the windows.
Decompression at the corners of the windows.
Diagonal cracking from windows and door frames.
Diagonal cracking from windows and door frames.
Diagonal cracking from windows and door frames.
Diagonal cracking from windows and door frames.
The yellow arrows indicate portion of crack that had been repaired and re-opened; blue arrows indicate portion of crack that had been repaired and had not re-opened; red arrows indicate portion of crack that appeared to have occurred after repairs were performed. 
The yellow arrows indicate portion of crack that had been repaired and re-opened; blue arrows indicate portion of crack that had been repaired and had not re-opened; red arrows indicate portion of crack that appeared to have occurred after repairs were performed. 
Separation greater than 1/4 inch. 
Separation greater than 1/4 inch. 
Heaving greater than 1/4 inch. 
Heaving greater than 1/4 inch. 
Step cracking on brick exterior. 
Step cracking on brick exterior. 

How to submit a structural warranty claim

Reach out to your warranty manager or warranty department at Bill Beazley Homes and request an evaluation. You will need to provide photos and a description of what is occurring. 

If the information qualifies for an evaluation, an appointment will be setup at your home.

If a valid structural warranty is found the next steps will be reviewed with you by the Evaluators. 

If there is no structural warranty, the Evaluators will review with you what is causing it, and if you disagree, you may submit a claim to StrucSure Home Warranty for a third party to review. You may visit your StrucSure Home Warranty Portal for more information on submitting a claim https://warranty.strucsure.com/ .

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